What services does Red Box provide?
Redbox offers a parcel pick-up and drop-off service through Redbox smart lockers. You can pick up parcels from different areas of the city 24 hours a day.
Why choose to receive packages from Redbox Points versus home delivery?
Redbox lets you choose to receive your packages from a location close to your home or work at a time that suits you, without having to be home to receive the packages or having to coordinate with delivery drivers. You decide when and where to receive your shipments.
How can I request Redbox Points services?
- By shopping from sites that support Redbox services ( see list )
2. You can request to deposit the shipment in a locker near you in the case of delivery by Aramex (coming soon)
How can I receive my shipment through Redbox?
Once your package has been deposited into a Redbox locker, you will receive an SMS with a unique pick-up code that includes the Redbox locker address and all shipment information. When you arrive at the locker to collect your package, enter your pick-up code or scan the barcode using a barcode scanner and follow the on-screen instructions.
How long does a shipment stay in a Redbox locker?
You have 48 hours to receive the shipment from the locker, after that it is extended for three days (depending on the merchant)
Can I pay cash at Redbox Smart Lockers (Cash on Delivery)?
Payment is only accepted via Mada, Visa, and Apple Pay cards. There is currently no cash payment service at Red Box Smart Lockers.
Do I need to register online to receive my shipment from Redbox Locker?
No, all you have to do is choose Redbox Locker as your delivery option.
Redbox point not opening even after you successfully entered the receipt code?
We apologize for the inconvenience. Please contact Redbox Customer Service at 920033259 immediately. We will try to resolve the issue as soon as possible.
What is the method of returning shipments through Redbox lockers?
After contacting the merchant, you can request a return of the shipment through Red Box lockers. You will receive an SMS containing a unique return code. You can then go to the nearest Red Box point and choose “Return Shipments”, then enter the return code, and follow the instructions that appear on the screen.
Where are redbox points located?
Redbox points are spread in vital places, retail centers, commercial and residential complexes. You can view all Redbox points locations from here ( Browse Redbox points locations )
What happens if I find another product I didn't order in Redbox cabinets?
We apologize for the inconvenience. Please contact Redbox Customer Service at 920033259 and the issue will be resolved as soon as possible.
Is it possible for someone else to receive the shipment?
It is best for customers to collect their own shipments. However, it is possible for someone else to collect the shipment if they have the receipt code. In this case, the customer is fully responsible for providing the message details to the third party who will collect your shipment. Redbox will not be responsible for lost/stolen shipments.
